Privacy Policy

The short version

Flow is an app for Mac, iPhone, iPad and Apple Watch that helps you read and answer email, chats and meetings. It runs on your own devices. Dezenio runs no servers for Flow and receives none of your data. Flow connects straight from your device to the services you sign in to, keeps what it makes on your devices and in a folder in your own OneDrive, and has no advertising, analytics or tracking.

Who we are

Flow is made by Dezenio, LLC ("Dezenio", "we"). Questions about this policy: support@dezenio.com.

What Flow reads, and why

Only what you connect, with your own sign-in, and only what you can already see yourself.

• Microsoft 365 (Outlook mail, calendar, Teams chats and meeting transcripts, people in your organization's directory, and your OneDrive): to show your messages and meetings, find what needs a reply, draft and send replies you approve, and turn meetings into notes and to-dos.
• Zoom (your meetings and past meetings, AI Companion meeting summaries, My Notes, and Zoom Docs search; and creating a meeting when you add a Zoom link to one): to write up your Zoom meetings and add Zoom links to meetings you schedule in Flow.
• Your microphone, only while you record an in-person meeting or dictate. Speech is transcribed on the device by Apple's speech recognition. No audio leaves the device and no audio is saved.

AI processing

• Anthropic (Claude). To sort email, draft replies and write up meetings, Flow sends the relevant text (for example a message, a thread or a transcript) from your device to Anthropic's API, using the API key entered in Flow. Anthropic handles it under its commercial terms and privacy policy; it does not pass through Dezenio.
• Apple Intelligence. Some steps use Apple's on-device model, on your device.
• Hand-offs you choose. If you pick Ask Claude, Ask ChatGPT, Open in Claude Code or Open in Codex, Flow opens that app or website with the text filled in. From there that service's own terms apply.

Where your data is kept

• On your devices, in Flow's own storage.
• In a Flow folder in your OneDrive, which keeps your devices in step and holds daily backups and Apple crash reports for Flow. It's your folder; you can open, move or delete it.
• Sign-ins (Microsoft, Zoom) and your Anthropic API key are kept in the device's Keychain.

Flow doesn't sell, rent or share your data, and doesn't use it for advertising or to train AI models.

How long it's kept, and removing it

• Flow keeps what it has made (notes, to-dos, drafts, write-ups) until you delete it. Deleted items go to Flow's trash, then are removed.
• Disconnect a service in Flow's Settings to remove its sign-in from the device. You can also remove Flow's access in your Zoom account (Manage › Added Apps) or your Microsoft account. Flow then stops reading from that service.
• Remove everything by deleting Flow from your devices and deleting the Flow folder in your OneDrive.

Because your data isn't on Dezenio's systems, there's nothing for us to delete on our side. If you'd like help, write to us at the address above.

Testing builds

If you use a test version through Apple's TestFlight, Apple may share crash reports and any feedback you send with Dezenio, as described in Apple's TestFlight terms.

Children

Flow is a work tool and isn't meant for children under 13.

Changes

If this policy changes, we'll update the date above and say what changed in the app's release notes.